Bilingual Customer Service and Sales Representative – Spanish-English

Job Description:

  • Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
  • Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
  • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
  • Identify additional needs customers may have and help them to upgrade products or services

Requirements:

  • Bilingual in English and Spanish
  • Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam
  • High speed internet (>25 mbps download and 10 mbps upload)
  • Minimum six (6) months sales experience with strong customer service skills (empathy, compassion, listening)
  • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
  • High school diploma or equivalent
  • Strong computer navigation skills and experience, as this role is 100% remote

Benefits:

  • FREE licensing course (and you’ll be paid for your time to boot)
  • All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
  • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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