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Customer Service Representative II (Remote) in Minneapolis, MN
Job title: Customer Service Representative II (Remote) in Minneapolis, MN at reputed company
Company: reputed company
Job reputed company: reputed company & Requirements
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and reputed company assistance in scheduling vaccines or sending out kits, from general reputed company, clinicians and government officials in accordance with reputed company CDC and reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and reputed company policy
- reputed company, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from reputed company screens, scripts, and procedures
- Utilize databases and written materials to look up and reputed company information to telephone, email, chat inquiries as reputed company as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC reputed company Response , procedures, and policies to reputed company knowledgeable responses to numerous inquiries in a courteous, reputed company and reputed company manner
- reputed company and document reputed company inquiries, appointments, kits, using CRM and applicable systems
- Meet reputed company Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or reputed company reputed company issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit reputed company, CDC, and the reputed company (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of reputed company response, programs, and systems
- Minimum six (6) months customer service/administrative /reputed company center experience required
- Must be reputed company to reputed company and write English reputed company and professionally
- Successfully complete the written assessment
- Highly effective communicator with strong ability to reputed company an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC,reputed company and reputed company required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of reputed company, as reputed company as independently
- reputed company CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- reputed company CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
Previous experience with phone systems, and headset preferred
- Must be reputed company to work from home and reputed company with remote working policies and requirements
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