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[Hiring] Special Project Lead @Clover Health
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Special Project Lead (Provider Enablement), within Clover Care Services will support the office of the CEO and CGO, driving cross-functional initiatives that improve the experience, efficiency, and performance of our provider network and internal teams.
- Manage the design and execution of high-impact initiatives that advance provider success (i.e., Clover Assistant onboarding optimization, provider communication, and performance improvement), including implementation planning, deployment, and ongoing performance tracking of the initiatives.
- Translate strategic objectives into actionable project plans with milestones, owners, and measurable outcomes, and owning accountability for successful execution.
- Partner with leadership to prioritize work that drives provider satisfaction, quality performance, and network partnerships.
- Build and refine the processes, tools, and reporting frameworks that support effective provider engagement and internal processes.
- Collaborate with teams across Care Delivery, Clinical Operations, and Analytics to ensure practices and internal teams have the data and insights they need to thrive.
- Support the operational rollout of practice enablement programs, including communication plans, training materials, and performance dashboards.
- Serve as the connective tissue between internal Clover teams and external provider partners — ensuring seamless communication and coordination.
- Anticipate challenges and proactively design systems or interventions to maintain executional momentum.
- Develop scalable playbooks and best practices that can be replicated across markets and partnerships.
- Gather and synthesize feedback from providers to inform strategic and operational improvements.
- Partner with data and analytics teams to track provider performance metrics, identify trends, and recommend interventions.
- Present insights and recommendations to leadership to guide decision-making.
Qualifications
- 5–8 years of experience in management consulting, healthcare operations, or complex program/project management, ideally within provider enablement, value-based care, or healthcare consulting.
- Understanding of physician practices, including workflows, incentive structures, and challenges in clinical delivery.
- Ability to thrive in ambiguous, cross-functional environments and move initiatives from concept to execution.
- Structured, analytical, and outcome-oriented, able to balance strategic thinking with hands-on execution.
- Strong relationship-building skills and ability to drive alignment across diverse teams and stakeholders.
- Ability to thrive in a fast-paced, dynamic environment, where no two days are the same, and numerous projects are ongoing simultaneously.
- Leadership through clarity, collaboration, and accountability.
- Strong analytical skills, including advanced MS Excel and Google Sheets skills.
Requirements
- First 90 Days: Learn Clover’s provider engagement model, systems, and data infrastructure. Build relationships with internal and external stakeholders and begin supporting active enablement projects.
- First 6 Months: Lead multiple cross-functional projects improving provider and internal team experience. Stand up at least one new scalable system or process that streamlines practice engagement.
- First Year: Demonstrate measurable impact on provider satisfaction, quality performance, and workflow efficiency. Serve as a trusted operational leader and strategic partner within the Provider Enablement organization.
Benefits
- Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews.
- Physical Well-Being: Comprehensive medical, dental, and vision coverage.
- Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy.
- Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
- Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, paid parental leave for all new parents, and much more!