Manager, Professional Services Engineering

<p>Description</p><p>Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.</p><p><br></p><p>At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.</p><p><br></p><p>We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.</p><p><br></p><p><strong>Summary</strong></p><p>An Augeo Manager, Professional Services Engineering, is responsible for leading a team of software engineers that delivers custom, client-facing platform features and integrations across Augeo's B2B SaaS product suite. This is a dual-focus role: you'll spend roughly 40% of your time interfacing directly with clients -- gathering requirements, presenting technical approaches, managing expectations, and ensuring delivery satisfaction -- and 60% of your time leading your engineering team through sprint planning, architecture decisions, code quality oversight, mentorship, and hands-on technical guidance. Your team works across multiple technology stacks, including the Encore platform (.NET/C#/SQL Server) and the AWE platform (TypeScript/React/Node.js/AWS). You will need to be comfortable navigating both ecosystems and helping your engineers deliver high-quality solutions, regardless of the underlying technology.</p><p><br></p><p><strong>High-level Job Requirements</strong></p><ul><li>Translate client business requirements into development plans, clearly communicating scope, timelines, trade-offs, and delivery milestones</li><li>Build and maintain trusted relationships with client stakeholders, proactively managing expectations and ensuring high levels of delivery satisfaction throughout the engagement lifecycle</li><li>Partner with Sales and Account Management teams to support pre-sales technical scoping, effort estimation, and solution architecture for prospective and existing client engagements</li><li>Communicate project status, risks, and technical decisions to both client and internal stakeholders through regular status updates, demos, and executive summaries</li><li>Lead, mentor, and develop a team of software engineers delivering client-facing features and integrations across the Encore (.NET/C#/SQL Server) and AWE (TypeScript/React/Node.js/AWS) platforms</li><li>Champion AI-enabled development practices across the team, ensuring adoption of approved AI coding tools and identifying opportunities to automate repetitive workflows through custom AI agents</li><li>Establish team standards and best practices for effective AI tool usage and prompt engineering in the context of client delivery work</li><li>Ensure compliance with Augeo's SOC 2 Type II program and other security requirements, particularly when handling client data and integrations</li><li>Foster an innovative and inclusive team-oriented work environment that balances client urgency with sustainable engineering practices</li><li>Embrace Augeo's CORE values -- Collaborative, Objective, Responsive and Earnest in all areas</li></ul><p><br></p><p><strong>Competencies</strong></p><ul><li>Exceptional communication skills -- able to present complex technical concepts to non-technical client stakeholders while also providing deep technical guidance to engineering team members</li><li>Demonstrated experience leading engineering teams, ideally 3+ years in a management or technical lead role</li><li>Strong ability to context-switch between client-facing conversations and hands-on engineering leadership without sacrificing quality in either domain</li><li>Experience prioritizing initiatives based on client business needs, revenue impact, and organizational capacity</li></ul><p><strong>Desired Technical Skills</strong></p><ul><li>Familiarity with both the .NET/C# ecosystem (including ASP.Net MVC, Entity Framework, SQL Server) and the TypeScript/React/Node.js ecosystem -- deep expertise in one with working knowledge of the other is acceptable</li><li>Experience with RESTful API design, integration patterns, and microservices architecture across client-facing platform implementations</li><li>AI coding assistants (GitHub Copilot, Cursor, Claude Code, or similar tools) with demonstrated experience applying them in professional delivery contexts</li><li>LLM API integration (OpenAI, Anthropic Claude, AWS Bedrock) and AI agent development for workflow automation</li><li>Experience with security best practices and compliance frameworks (SOC 2 Type II) in client-facing environments</li></ul><p><br></p><p><strong>Education and Experience</strong></p><ul><li>Four-year college degree from a regionally accredited college or university in Computer Science, Information Technology, Engineering, or a related field</li><li>3+ years of direct client-facing experience in a professional services, consulting, or solutions engineering capacity</li><li>Senior-level experience within a technology team, including previous managerial experience leading software engineering teams</li><li>Experience working with JIRA and Confluence</li></ul><p><br></p><p><strong>Work Environment</strong></p><p>This position operates in a professional office environment and routinely uses standard office equipment such as laptop computers and smartphones.</p><p><br></p><p><strong>Physical Demands</strong></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p><br></p><p>While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</p><p><br></p><p><strong>Travel</strong></p><p>Travel is primarily local during the business day, although occasional out-of-area and overnight travel may be expected for team gatherings, client engagements, or executive off-sites.</p><p><br></p><p><strong>Benefits of joining team Augeo</strong></p><ul><li>We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)</li><li>We offer paid Long-Term disability and Life Insurance</li><li>HSA/FSA plans</li><li>We offer varying voluntary benefits such as critical, hospital, pet coverage and much more</li><li>Employee benefit education, campaigns and wellness opportunities</li><li>401k retirement matching and financial planning resources</li><li>Education reimbursement</li><li>Several EAP resources</li><li>13 paid holidays and PTO time</li><li>Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos</li><li>Employee referral bonuses</li><li>Employee group opportunities</li><li>Fun, casual and flexible working environment that embraces the hybrid workstyle</li><li>Career growth opportunities</li><li>Summer internship program</li></ul><p><em><strong>*St. Paul MN Preferred, but open to remote</strong></em></p>