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[Remote] Senior ServiceNow Business Analyst / Project Manager
Note: The job is a remote job and is open to candidates in USA. Leidos is seeking an experienced Senior ServiceNow Business Analyst / Project Manager to lead and support ServiceNow platform initiatives across multiple business functions. This role combines business analysis, project management, stakeholder engagement, and coordination responsibilities to ensure successful delivery of ServiceNow solutions that align with organizational objectives.
Responsibilities
- Partner with business stakeholders to gather, analyze, document, and validate business and functional requirements
- Conduct workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunities
- Translate business requirements into detailed user stories, functional specifications, and acceptance criteria
- Analyze current-state processes and recommend ServiceNow-based solutions to improve efficiency and user experience
- Support backlog management, prioritization, and requirements traceability
- Lead ServiceNow implementation, enhancement, integration, and optimization projects
- Develop and maintain project plans, schedules, milestones, risk registers, and status reports
- Manage project scope, timelines, budgets, resources, dependencies, and deliverables
- Facilitate Agile ceremonies, stakeholder meetings, and governance reviews
- Monitor project performance and proactively identify and mitigate risks and issues
- Serve as the primary liaison between business stakeholders, ServiceNow developers, architects, testing teams, and leadership
- Coordinate cross-functional teams to ensure timely execution of project activities
- Track action items, decisions, and dependencies across multiple workstreams
- Prepare executive-level communications, presentations, dashboards, and status updates
- Support organizational change management, training, and adoption efforts
- Support implementations and enhancements across ServiceNow modules, including:
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- HR Service Delivery (HRSD)
- Customer Service Management (CSM)
- Collaborate with technical teams on solution design, integrations, workflows, and automation initiatives
- Participate in testing activities including UAT planning, execution, and defect management
- Ensure compliance with ServiceNow best practices and organizational governance standards
Skills
- Bachelor's degree in Information Systems, Business Administration, Project Management, or related field. Additional years of experience may be substituted in lieu of degree
- 8+ years of experience as a Business Analyst, Project Manager, Program Coordinator, or related role
- 5+ years of experience supporting ServiceNow implementations and enhancements
- Strong understanding of Agile, Scrum, and hybrid delivery methodologies
- Experience creating: Business Requirements Documents (BRDs), Functional Requirements, User Stories, Process Flows, Project Plans, Executive Status Reports
- Proven experience managing multiple concurrent projects and stakeholders
- Excellent analytical, problem-solving, organizational, and communication skills
- AI experience with drafting user stories, converting technical configuration into plain-language and creating project support documentation
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- Certified Scrum Master (CSM)
- PMI Project Management Professional (PMP)
- SAFe Certification
- ITIL Foundation Certification
- Experience in federal, government, healthcare, financial services, or large enterprise environments
- Experience with ServiceNow platform governance, roadmap planning, and digital transformation initiatives
- Shows initiative, presents ideas to overcome challenges, self-starter
- Positive attitude, willingness to learn and team-oriented
Company Overview
- Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. It was founded in 2002, and is headquartered in Bedford, Massachusetts, USA, with a workforce of 10001+ employees. Its website is
