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Target Business Model Lead, Serialization +
About the position
The Target Business Model (TBM) Lead, Serialization + is responsible for planning, designing, and delivering the TBM within the Serialisation+ (S+) business transformation program. This role reports to the S+ Business Transformation Lead and holds accountability for the operational delivery and evolution of the TBM. The position focuses on consolidating and embedding foundations established in Chile, developing scalable and repeatable approaches for other markets. It involves designing business operations across processes, roles, decision rights, governance, and ways of working, translating strategic direction into clear operating model designs, assessing options, and resolving practical trade-offs during implementation. Success is measured by providing structure and clarity in complex situations, enabling alignment around well-designed solutions, and ensuring TBM designs deliver measurable improvements in business performance and customer experience. Key deliverables include a documented TBM playbook and operating model framework, built upon Chile learnings, with clear, tangible outputs that capture the design, rationale, and implementation guidance for scale.
Responsibilities
- Lead the planning and execution of highly complex projects, ensuring key milestones and project goals are met, by leading multi-functional teams
- Collaborate with Program/portfolio management teams to align projects with overall business strategies and objectives
- Agree and manage project governance, including Steering Committees and LT Sponsorship Groups, ensuring timely decisions and follow-ups
- Oversee the execution of change management strategies, including training rollouts and communication plans
- Manage project dependencies, ensuring alignment with BAU activities and other projects in the portfolio
- Provide regular project updates to stakeholders, summarizing progress, priorities, and key decisions
- Ensure adherence to PMO governance, implementing standardized tools and processes to maintain compliance and quality control
- Manage project budgets, ensuring accurate financial tracking and reporting
- Oversee the transition of solutions to business-as-usual support, ensuring smooth handover and operational readiness
- Conduct lessons learned sessions to identify areas for improvement and share best practices across the organization
- Act as the primary point of contact for stakeholders, ensuring clear communication, resolving issues, and driving project success
- Coach and Mentor wider Project managers & analysts in effective project management across building the capability across the team and enhancing the organisations project management capabilities
- Own and execute the TBM workstream plan, fully integrated with the overall program roadmap, milestones, and governance cadence
- Take full accountability for the evolution of the existing TBM, including interim and future states, ensuring alignment with strategic goals and delivery realities
- Drive formal stakeholder endorsement of TBM updates and design decisions
- Preserve and institutionalise TBM knowledge, design rationale, and decision history, ensuring continuity beyond individual roles and preventing re‑design or fragmentation
- Ensure structured As-Is / To-Be gap analysis across people, process, technology, data, and controls, and use this analysis to shape priorities, sequencing, and design choices
- Define and apply clear decision frameworks (e.g. standardisation vs localisation, interim vs target, speed vs robustness) to accelerate alignment and reduce rework
- Surface and resolve trade-offs, constraints, and dependencies proactively, supporting leaders in making timely, informed decisions
- Co-lead TBM-level transition planning, including readiness criteria, exit conditions, and transition to BAU, in close collaboration with the Change lead
- Partner with the Change teams to ensure TBM designs are operationally viable, adopted by the business, and stabilised post-implementation
- Create a strong sense of urgency and accountability, sustaining momentum across complex, multi-workstream environments
- Support program governance, progress tracking, risk management, and issue resolution related to the TBM
- Ensure TBM decisions and implementations contribute to measurable business outcomes, with clear linkage to KPIs and benefits realisation
- Consolidate and stabilise TBM adoption in Chile, ensuring consistency, maturity, and sustained value realisation
- Lead early phase TBM shaping and kickoff in North America/Europe, navigating ambiguity, regional complexity, and stakeholder dynamics
- Translate Chile learnings into scalable patterns, standards, and design principles to accelerate replication while allowing for necessary localisation
- Act as a trusted advisor to senior leaders and cross functional teams across Commercial, Operations, Finance, Data, Technology, and Change and other Enterprise programs (Operating Model)
- Facilitate executive level workshops, decision forums, and design sessions to drive alignment and closure
- Produce executive ready materials (SteerCo updates, one pagers, decision packs) tailored to different audiences
Requirements
- 8–12+ years in management consulting or largescale digital / data driven transformation within complex, global organisations
- Proven experience owning and delivering a Target Operating / Business Model, from design through adoption
- Demonstrated ability to work across regions, ideally with exposure to the Americas
- Track record of operating effectively in high ambiguity environments, driving progress before everything is fully defined
- Customer centric and curious, motivated by simplifying experiences, removing friction, and continuously improving how the organisation serves customers
- Results driven, with a clear focus on delivering tangible improvements for customers and the business
- Structured and dependable, able to coordinate multiple activities and stakeholders without losing momentum
Nice-to-haves
- Industry exposure to complex operations (supply chain, logistics, FMCG, asset intensive) is a plus
- Experience with scaling a model from pilot to rollout is a plus
Benefits
- Maximize your work-life balance and flexibility through our Hybrid Work Model
- CHEP is committed to fostering workplace diversity
- Provides accommodations to applicants with disabilities throughout our hiring process
- Committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential
