Customer Account Manager (Transportation & Logistics)

Overview

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100 trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution, and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also value-added services such as specialty packing, kitting, and fulfillment needs.

We work with household names that appear on dinner tables every night. This is an important job that supports the community. This is the first step in launching a career with a family-run company that cares about employees, their families, and their success.

We encourage our employees to learn and grow, while enjoying the friendly culture and benefits that come with the MRS experience.

General Position

Overview The Customer Account Manager (CAM) serves as the primary point of contact for several core customer accounts, ensuring consistent service, communication, and growth. This role is responsible for managing customer relationships, monitoring trends, and providing strategic insights to support business reviews and account development. The CAM collaborates closely with Outside Sales, Carrier Sales Management, and the broader Logistics Team to align customer needs with operational execution.

Responsibilities include accurate order management, proactive communication, and occasional pricing or after-hours support to meet customer requirements. This role requires the regular exercise of discretion and independent judgment in matters of significance.

General Accountabilities

Serves as the primary point of contact for servicing 3-4 core accounts Prepares reports for business reviews, and analyzes customer volume and revenue Maintains regular, proactive communication with existing customers Contributes to customer strategy development by understanding t

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